Delete your app data

There is no AnimateMyRoute account

There is no sign-up, login or online project library. Your Recorded Journeys, projects, routes, selected photos, edited vehicle images, settings and drafts stay on your device. This means there is no account profile for Ember Oak Studios to delete.

Delete a Recorded Journey

1. Open AnimateMyRoute and go to Recorded Journeys.
2. Choose Delete on the journey and confirm.

This removes the journey and its edits from the app.

Delete a project

1. Open AnimateMyRoute and go to Projects.
2. Open the project's More menu.
3. Select Delete and confirm the project deletion.

This deletes the project from the app. Videos you have already saved to your device will stay there.

Delete temporary files

1. Open Settings in AnimateMyRoute.
2. Under Storage, choose Delete temporary files.

Delete everything stored by the app

Uninstall AnimateMyRoute, or open Android Settings and clear the app's storage. This removes the app's projects, settings and other private data from that device. The name of this option may vary depending on your device and Android version.

Crash reports and diagnostic logs

Clearing the app's storage or uninstalling it removes diagnostic information stored on that device. It does not immediately remove reports already sent to Firebase Crashlytics, which keeps crash reports and associated identifiers for 90 days before beginning deletion.

Saved videos and backups must be deleted separately

Videos in your Movies or Gallery folder and any .animatemyroute backups will remain after you delete a project or uninstall the app. Use your device's Gallery or Files app to delete these separately.

Information used to protect the online route service

The online route service does not keep user accounts or a history of your routes. It uses a random app-installation identifier and limited security records to prevent misuse. These records are kept for up to three months. Clearing the app's storage removes the identifier from your device but may not immediately remove related security records from the online service.

If you want us to review or delete a block record where the law allows, copy the installation ID from Settings > Security & abuse protection before clearing the app, then email it to us. You do not need to send a route or photo.

Need help?

Email [email protected] if you have a deletion or privacy question. Do not attach private photos or route files unless they are needed to resolve your request.